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Apr 05

Are you listening to your customers?

By Larry Robertson, CEO | Competitive Issues

Are you listening to your customers?“Mail” travels at the speed of light these days. And nearly everyone in the developed world has a phone in their pocket. Given all the ways technology facilitates business communication today, listening to customers should be easier than ever. However, this is not always the case. Communication seems to be […]

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Feb 05

“Merchandise” still the most powerful weapon in retail-chain warfare

By Larry Robertson, CEO | Viewpoints and perspectives on innovation

Most retail pundits assume victory in the chain wars, will be determined by e-com apps and delivery speed. And while making that consumer-to-product connection in the fewest number of keystrokes may be the holy grail of retail tech, often absent in this conversation is any mention of “merchandise.” So how did this happen? How did merchandise […]

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